Questions?
We gatheredsome of the most frequently asked questions about our MyHealth Digital Services
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My Claims
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My Policy
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My Benefits
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My Account
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MyHealth App
My Claims
Q1)How do I submit a claim?
After logging into the MyHealth Digital Services click on ‘My Claims’ to view existing claims and submit a new claim.
To submit a new claim click on the ‘Submit a Claim’ button and follow the steps onscreen. You’ll be asked to answer a few simple questions regarding your treatment and will have the option to add an invoice by selecting a file or taking photo of your physical invoice. Once done you can choose to add further invoices and additional information or submit your claim.
Q2)How do I view my Statement of Accounts and Notification of Payment?
After logging into the MyHealth Digital Services click on the ‘My Claims’ to view existing claims. Select the relevant closed claim to view the Statement of Accounts and Notification of Payment.
My Policy
Q1) How do I view my insurance documents?
After logging into the MyHealth Digital Servicesclick on “ View Policy and click on “Documents”. You can also view your current ‘Table of Benefits” under “My Benefits’. This will display the benefits available to you as well as details of any co-payments, deductibles and limits.
Q2) Can I print my policy documents from MyHealth portal?
Yes, simply login to MyHealthand go to "View My policy"/ "Policy documents". Then download the required document, open with Adobe Acrobat reader and click on "print".
My Benefits
Q1) How do I view my benefits?
After logging into the MyHealth Digital Services click on ‘My Benefits’ to view your current Table of Benefits. This will display the benefits available to you as well as details of any co-payments, deductibles and limits.
Q2) How do I know if I am covered for a specific treatment?
We recommend that you read your Table of Benefits in conjunction with your Benefit Guide (available on the “my policy” section) to ensure your treatment is covered. If you’re unsure or need any assistance please contact our Helpline before commencing treatment.
My Account
Q1) How do I edit my account details?
After logging into the MyHealthportalclick on ‘Manage Account’in the navigation pane at the top of the page to change your registered email address and update your MyHealth password. You can also edit your marketing communication preferences.
If you are using the app, click on the user profile icon () and manage your account details.
MyHealth App
Q1) Is this a free app?
Yes. It’s free to download but you may incur charges depending on the plan you have with your telecommunications/internet provider e.g. for information updates and phone calls.
Q2) Is this app secure?
Yes. All data stored in the app or transmitted to and from the app is secured via encryption.
Q3) Why won't my data update immediately?
Each time you start the app, it will attempt to check for information updates on our servers. This can take some time depending on the speed of your internet connection and the amount of data the app may need to download. You can still use the app while this process is taking place. The date of your latest successful update is displayed on your home screen.
Q4) Can I remove or delete the app?
Yes. You can safely remove the app in the usual way. If you re-install the app you will be guided through the setup process again.
Q5) Can I setup the app in another device?
Yes. Your PIN number can be unique on each device when accessing the same policy.
Q6) Can my spouse have access to MyHealth Digital Services?
Yes, all adult dependent have access to MyHealth Digital Services and should manage their own personal data. As per GRDP rules, the members on a policy only have access to their own personal and sensitive data like their their claims data for example. We encourage each adult on the policy to register to MyHealth Digital Services.
Q7) I can no longer access my spouse claims data. Is this normal?
Yes, this is normal. In accordance with GDPR, all adult dependent on the policy must register to their own MyHealth Digital Services and access their own personal information including claims data. This is to protect the privacy of the individual over their own data.
Q8)I forgot my password. How do reset it?
If you forgot your password, click on the "Forgot password?" link displayed on the MyHealth login page and follow the instructions on screen.Be ready to provide your policy number, which you can find in your Insurance Certificate.
Q9)How do I register to MyHealth ?
Access our MyHealth portal or download the app. On the home page click on the "Register here" link and follow the instructions on the screen. Be ready to provide your policy number, which you can find in your Insurance Certificate.
Q10) I'm an Allianz China Policyholder, can I download the app?
If you are an Allianz China policyholders we have an unique app for you.Click here to know more.
